Identified - We have mitigated the issue, and response times have returned to normal.
We will continue to work towards full resolution.
Jul 27, 2026 - 15:12 UTC
Investigating - We are experiencing elevated latency on the Ashby API available at api.ashbyhq.com, requests may take longer to be processed or time out altogether.
The Engineering team is investigating the issue.
Jul 27, 2026 - 14:56 UTC
This is where you can get updates on how Ashby's systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with Ashby, don't hesitate to get in touch with us at support@ashbyhq.com and we'll get back to you as soon as we can.
Ashby Products
Operational
90 days ago
99.94
% uptime
Today
Recruiting
Operational
90 days ago
99.94
% uptime
Today
Analytics
Operational
90 days ago
99.94
% uptime
Today
Hosted Job Boards
Operational
90 days ago
99.98
% uptime
Today
Scheduling
Operational
90 days ago
99.95
% uptime
Today
Chrome Extension
Operational
90 days ago
99.95
% uptime
Today
Mobile
Operational
90 days ago
99.95
% uptime
Today
AI Notetaker
Operational
90 days ago
99.91
% uptime
Today
Ashby APIs
Degraded Performance
90 days ago
99.95
% uptime
Today
Ashby API
Degraded Performance
90 days ago
99.95
% uptime
Today
Reports API
Operational
90 days ago
99.95
% uptime
Today
Job Post API
Operational
90 days ago
99.95
% uptime
Today
Documentation
Operational
Authentication Services
Operational
90 days ago
99.92
% uptime
Today
Google
Operational
90 days ago
99.95
% uptime
Today
Office 365
Operational
90 days ago
99.95
% uptime
Today
Magic Link
Operational
90 days ago
99.95
% uptime
Today
Single Sign On
Operational
90 days ago
99.84
% uptime
Today
Third-Party Integrations
Operational
90 days ago
99.95
% uptime
Today
Job Feed
Operational
90 days ago
99.95
% uptime
Today
Google Gmail
Operational
90 days ago
99.95
% uptime
Today
Google Calendar
Operational
90 days ago
99.95
% uptime
Today
Google Meet
Operational
90 days ago
99.95
% uptime
Today
Zoom
Operational
90 days ago
99.95
% uptime
Today
ATS Sync
Operational
90 days ago
99.95
% uptime
Today
HRIS Integration
Operational
90 days ago
99.95
% uptime
Today
Dropbox Sign
Operational
90 days ago
99.9
% uptime
Today
Microsoft 365
Operational
90 days ago
99.95
% uptime
Today
Help Center AI Chat
Operational
90 days ago
99.95
% uptime
Today
Assessments
Operational
90 days ago
99.95
% uptime
Today
Notification Delivery
Operational
90 days ago
100.0
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Slack
Operational
90 days ago
100.0
% uptime
Today
Infrastructure Providers
Operational
90 days ago
99.95
% uptime
Today
SendGrid API v3
Operational
SendGrid Parse API
Operational
AWS
Operational
90 days ago
99.95
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
All pending application submissions have been processed and the app is fully available. Maintenance is complete.
Jul 18, 17:59 UTC
Verifying -
We've completed planned maintenance and are now processing the backlog of applications submitted during the read-only window. We are monitoring the system to ensure correct operations.
Jul 18, 17:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 UTC
Scheduled -
On Saturday, July 18, from approximately 4PM to 6PM GMT (9AM to 11AM PST), Ashby will be in read-only mode (except for job applications, which can still be submitted). During this time, we will be changing our database infrastructure. Details below.
*How will this impact my Ashby access?* You can log in and view all information in Ashby, but cannot modify or delete it. We’ve disabled the interface for common functionality that modifies or deletes data. In some cases, the interface may not be disabled but will error (safely) when clicked.
ATS sync will be paused during this time, and we anticipate that ATS data will be up to date within 2 hours after the infrastructure change is complete.
*How will this impact job applicants?* Hosted job boards, Ashby Job Board API, and submitting applications via the Ashby Customer API will continue to function. Applications submitted during maintenance will not be viewable in Ashby until after it is complete.
*How will this impact candidates who are interviewing?* Candidates will not be able to use direct scheduling, availability links, and candidate experience surveys, and will be presented with a message to try again later. Calendar events and conference meeting links will not be impacted, but feedback cannot be submitted until the transition is complete.
*How will this impact live integrations?* During this time, any API calls that modify Ashby data will fail with 500 errors.
*How will this impact Ashby’s People Workflows add-on?* You can view employees, workflows, and tasks, but cannot modify them, so completing tasks and advancing workflow steps will be disabled. Workflow automation is also paused: in-flight workflows will not advance, scheduled steps and reminders will not fire, and automated actions will not run. Automation will resume and process any steps that were due once maintenance is complete. The new-employee portal will also be read-only, allowing users to view tasks but not complete tasks or complete their profile.
*How will I know when read-only mode begins and ends?* We will provide in-app messaging, post updates to status.ashbyhq.com, and email updates throughout the transition. You can subscribe to email updates at status.ashbyhq.com.
We appreciate your patience and understanding as we maintain Ashby’s reliability and speed. Please reach out to your customer success manager or support@ashbyhq.com with any questions.
Jul 10, 20:24 UTC
Resolved -
This incident has been resolved.
Jul 16, 11:00 UTC
Monitoring -
Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes.
Jul 16, 10:44 UTC
Update -
We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. If you're currently logged in, avoid logging out while the issue persists. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.
Jul 16, 09:12 UTC
Identified -
We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. The issue is caused by an incident in an upstream provider. Our team is actively monitoring the situation and will post another update as we learn more.
Jul 16, 08:40 UTC
Resolved -
For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected.
Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.
Jul 13, 17:19 UTC