Recruiting - Email Not Syncing

Incident Report for Ashby

Resolved

We've confirmed automated sync is operational.

Posted Mar 22, 2021 - 23:51 UTC

Update

Manual sync has completed. We've resumed automatic email sync and are monitoring.

Posted Mar 22, 2021 - 23:19 UTC

Monitoring

Manual sync continues to run and 90% of Google accounts have been synced. We've also deployed a fix for automatic email sync and will resume it after manual sync completes.

Posted Mar 22, 2021 - 21:11 UTC

Identified

Automatic email sync is currently not working. We have triggered a manual sync and are looking into the underlying issue. Until manual sync has completed, email sequences created in Ashby may not end if the candidate replies or has replied.

Posted Mar 22, 2021 - 14:37 UTC

This incident affected: Third-Party Integrations (Google Gmail).