Recruiting - Cannot Email from “Email Candidate” activity

Incident Report for Ashby

Resolved

This incident has been resolved. Please refresh the page if the button still doesn't work for you.

Posted Oct 11, 2022 - 15:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 11, 2022 - 15:01 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 11, 2022 - 14:12 UTC

Investigating

The “Compose” button on the “Email Candidate” activity does not create an email. As a workaround, we suggest using the “Email” button and manually select the email template displayed in the “Email Candidate” activity.

We're already preparing a fix, which will be available soon.

Posted Oct 11, 2022 - 14:11 UTC

This incident affected: Ashby Products (Recruiting).