Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 11, 2022 - 09:31 UTC
Scheduled
On Sunday, September 11, from approximately 10:30AM to 11:30AM GMT (2:30AM to 3:30AM PST), Ashby will be in read-only mode (with the exception of job applications, which can still be submitted). During this time, we will be upgrading our database infrastructure. Details below.
*How will this impact my Ashby access?* You can log in and view all information in Ashby but cannot modify or delete it. We’ve disabled the interface for common functionality that modifies or deletes data. In some cases, the interface may not be disabled but will error (safely) when clicked.
ATS sync will be paused during this time and we anticipate ATS data will be up-to-date within one hour after the infrastructure change has been completed.
*How will this impact job applicants?* Hosted job boards, Ashby Job Board API, and submitting applications via the Ashby Customer API will continue to function. Applications submitted during the change of our database infrastructure will not be able to be viewed in Ashby until after the transition is complete.
*How will this impact candidates that are interviewing?* Candidates will not be able to use direct schedule, availability links, and candidate experience surveys and will be presented with a message to try again later. Calendar events and conference meeting links will not be impacted, but feedback cannot be submitted until the transition is complete.
*How will this impact live integrations?* During this time, any API calls that modify Ashby data will fail with 500 errors. We are instructing all Ashby partners to retry any API calls for integrations that fail during downtime.
*How will I know when read-only mode begins and ends?* We will provide in-app messaging, post updates to status.ashbyhq.com, and email organization administrators updates throughout the transition. You can subscribe to email updates at status.ashbyhq.com.
We appreciate your patience and understanding as we maintain Ashby’s reliability and speed. Please reach out to your customer success manager or support@ashbyhq.com with any questions.
Posted Aug 31, 2022 - 15:26 UTC
This scheduled maintenance affected: Notification Delivery (Email, Slack), Ashby APIs (Ashby API), Ashby Products (Recruiting, Scheduling, Chrome Extension, Mobile), and Third-Party Integrations (Google Gmail, Google Calendar, Google Meet, Zoom, ATS Sync, HRIS Integration).