Infrastructure change has been completed and we're waiting for ATS, email, and calendar sync to catch up.
Posted Apr 03, 2022 - 11:16 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 03, 2022 - 09:01 UTC
Scheduled
On Sunday, April 3, from approximately 10AM to 1PM GMT (2AM to 5AM PST), Ashby will be in read-only mode (with the exception of job applications, which can still be submitted). During this time, we will be changing our database infrastructure. Details below.
*How will this impact my Ashby access?* You can log in and view all information in Ashby but cannot modify or delete it. We’ve disabled the interface for common functionality that modifies or deletes data. In some cases, the interface may not be disabled but will error (safely) when clicked.
ATS sync will be paused during this time and we anticipate ATS data will be up-to-date within two hours after the infrastructure change has been completed.
*How will this impact job applicants?* Hosted job boards, Ashby Job Board API, and submitting applications via the Ashby Customer API will continue to function. Applications submitted during the change of our database infrastructure will not be able to be viewed in Ashby until after the transition is complete.
*How will this impact candidates that are interviewing?* Candidates will not be able to use direct schedule, availability links, and candidate experience surveys and will be presented with a message to try again later. Calendar events and conference meeting links will not be impacted, but feedback cannot be submitted until the transition is complete.
*How will this impact live integrations?* During this time, any API calls that modify Ashby data will fail with 500 errors. We are instructing all Ashby partners to retry any API calls for integrations that fail during downtime.
*How will I know when read-only mode begins and ends?* We will provide in-app messaging, post updates to status.ashbyhq.com, and email organization administrators updates throughout the transition. You can subscribe to email updates at status.ashbyhq.com.
We appreciate your patience and understanding as we maintain Ashby’s reliability and speed. Please reach out to your customer success manager or support@ashbyhq.com with any questions.
Posted Mar 10, 2022 - 01:03 UTC
This scheduled maintenance affected: Third-Party Integrations (Job Feed, Google Gmail, Google Calendar, Google Meet, Zoom, ATS Sync), Notification Delivery (Email, Slack), Authentication Services (Google, Office 365), Ashby APIs (Ashby API, Reports API, Job Post API, Documentation), and Ashby Products (Recruiting, Analytics, Hosted Job Boards, Scheduling, Chrome Extension, Mobile).